How can we help?
Something not working, a feature you'd like, or a question about your purchase? Email us. The people who build SelectAnything read every message.
We answer support emails ourselves, not with a bot, and reply as soon as we can.
Help us help you
What to include
A few details up front usually means we can fix it in one reply.
- Your macOS version (Apple menu › About This Mac)
- Your SelectAnything version (select the app in Applications, then File › Get Info)
- What you were trying to copy, and what happened instead
- A screenshot or short screen recording, if it helps show the problem
Troubleshooting
Quick fixes.
Most problems come down to one of these. Still stuck? Email us.
I opened SelectAnything but can't find it.
SelectAnything lives in the menu bar, not the Dock. Click its icon at the top of your screen to capture text, open the Welcome Guide or change settings. Or just press the capture shortcut, ⌃⌥⌘T by default.
It says it couldn't capture the screen.
SelectAnything needs the Screen Recording permission. Open System Settings › Privacy & Security › Screen Recording (Screen & System Audio Recording on newer versions of macOS), turn on SelectAnything, then quit it from the menu bar and open it again. If it's already on, turn it off and back on.
The capture shortcut doesn't do anything.
Another app may already be using it. If so, the Capture Text item in the menu bar shows that the hotkey is unavailable, and you can still capture from there. To fix it, open Settings… from the menu bar icon, click the shortcut and press a new combination. It needs to include ⌘, ⌥ or ⌃.
It captured the wrong screen.
With more than one display, SelectAnything captures the one your pointer is on. Move the pointer to the screen you want, then press the shortcut.
How do I get back to what I was doing?
Press Esc, or press the capture shortcut again. The overlay closes and your previous app comes back to the front.
Some of the copied text is wrong.
SelectAnything uses Apple's Live Text, which works best on clear, reasonably sized text. Zoom in on small or blurry text before you press the shortcut, then select only the part you need.
Does SelectAnything send my screen anywhere?
No. The app has no internet access. Captures are processed on your Mac and discarded when you close the overlay. The privacy policy has the details.
How do I uninstall SelectAnything?
Turn off Open at login in its Settings if you turned it on, choose Quit SelectAnything from the menu bar icon, then drag the app from your Applications folder to the Trash.